What to Expect at Your First Physiotherapy Visit in Hamilton & Stoney Creek
New to physio? Here’s exactly what happens at Wellspring Health & Wellness—so you can arrive confident and leave with a clear plan.
Step 1: A Warm Welcome and Check-In
When you arrive, our friendly front-desk team will greet you and confirm your information, including any insurance details or direct-billing setup. In most cases we’ll complete direct billing to your insurance provider if your plan allows, and we’ll clearly explain how much of your treatment is covered and any balance you may need to pay.
If you’re a new client, please arrive 15 minutes early to complete any paperwork before your session starts — or even better, fill out the online intake forms sent to your registered email ahead of time. Completing your forms early helps your physiotherapist review your health history and prepare a tailored session plan.
Step 2: Discussion About Your Health and Goals
Your first session begins with a conversation so your physiotherapist can understand:
- The nature of your pain, stiffness, or mobility concern
- Your medical and injury history
- Your personal goals—returning to sport, working comfortably, or simply reducing pain
This helps us identify contributing factors and tailor your care.
Step 3: Physical Assessment
We’ll perform a focused movement and posture assessment. This may include:
- Range of motion and joint flexibility checks
- Strength, balance, and coordination tests
- Gentle hands-on palpation to find areas of tension or restriction
Everything is explained before it happens, and nothing should feel painful.
Step 4: Personalized Treatment Plan
Based on your assessment, your physiotherapist will outline a customized plan that may include:
- Manual therapy: gentle hands-on techniques to improve movement
- Exercise therapy: specific strengthening or stretching exercises
- Electrotherapy or acupuncture: if indicated for pain or healing
- Education and posture correction: empowering you with knowledge (education) about your body and recovery
We’ll discuss visit frequency, expected timeline, and how we’ll measure progress together.
Step 5: Your First Treatment
In most cases, treatment begins during your first visit. You may receive manual therapy, soft-tissue work, or guided exercises designed to ease discomfort and begin improving movement right away. Your therapist will also demonstrate exercises for home—an essential part of long-term success.
Step 6: Questions and Home Care
Before you leave, we’ll review simple home exercises, any ice/heat recommendations, and posture or ergonomic tips. It’s the perfect time to ask questions about your condition and next steps.
What Should You Bring & How Long Does It Take?
Bring:
- Comfortable clothing (e.g., shorts, T-shirt)
- Insurance card/policy if using direct billing
- Relevant medical reports or referral notes (optional)
- A list of medications or supplements (if applicable)
Timing:
- Initial visit: ~45–60 minutes
- Follow-ups: ~30 minutes (varies by need)
What Makes Wellspring Health & Wellness Different?
Wellspring Health & Wellness is proud to be a Canadian Choice Award Winner, recognized for patient-centred care in the Hamilton & Stoney Creek community.
Our clinic is multidisciplinary—your physiotherapist can collaborate with chiropractors, registered massage therapists, osteopaths, and more. This integrated model delivers comprehensive care in one convenient location.
Serving patients across Hamilton, Stoney Creek, Winona, and nearby neighbourhoods.
Local FAQs: Physiotherapy in Hamilton & Stoney Creek
Do I need a doctor’s referral to see a physiotherapist?
No, you can book directly. Some insurance plans may ask for a physician’s referral for reimbursement—our front desk will let you know what your plan requires.
Do you offer direct billing?
Yes. In most cases, we can bill your insurer directly if your plan allows. We’ll also tell you how much is covered and any balance owing before you pay.
What should I wear to my first appointment?
Wear or bring clothes that allow free movement (e.g., shorts and a T-shirt). For shoulder or knee concerns, having those areas easily accessible helps the assessment.
How many sessions will I need?
It varies by condition, goals, and adherence to home exercises. Your physiotherapist will provide a recommended frequency and timeline after your assessment.
Where are you located and do you have parking?
We serve Hamilton & Stoney Creek and have convenient on-site parking. You’ll receive directions and details in your confirmation email.