Full-Time / Part-Time
In-Person
Hamilton / Stoney Creek
Front Desk Receptionist Job in Stoney Creek
Wellspring Health & Wellness is a busy, patient-focused rehab and wellness clinic in the Hamilton / Stoney Creek area. We are looking for a friendly, organized Front Desk Receptionist who enjoys helping people, multitasking, and keeping the clinic day running smoothly.
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Status: Currently Hiring
Compensation: Competitive compensation based on experience and qualifications.
Job Type: Full-time / Part-time
Location: Hamilton / Stoney Creek, ON
Work Location: In person
Start Date: ASAP
About the Role
We currently have one full-time and two part-time front desk team members. One team member will be returning to school, and we are looking to add someone reliable and consistent to support the clinic long-term.
Jane App experience is required. Prior experience in a healthcare, rehab, physiotherapy, chiropractic, or wellness clinic setting is strongly preferred.
What You’ll Do
- Greet clients, check them in/out, and ensure a welcoming experience
- Answer phones, respond to emails, and handle appointment inquiries
- Schedule, confirm, and manage changes or cancellations
- Support direct billing and insurance processing
- Collect payments, issue receipts, and maintain accurate records
- Coordinate with practitioners to keep schedules on time
- Maintain a clean, professional front desk and waiting area
- Assist with scanning, forms, filing, and basic reporting
What We’re Looking For
- Strong communication and customer service skills
- Confident with computers, email, scheduling systems, and basic spreadsheets
- Organized, dependable, and calm under pressure
- Comfortable working in a fast-paced clinic environment
- Detail-oriented with strong accuracy in bookings and billing
- Prior medical or clinic reception experience
- Experience with direct billing and insurance is an asset
Required Experience
- Front desk experience: 2 years required
- Jane App software experience: 1 year required
- WSIB and MVA billing experience: 1 year preferred
- Secondary School education preferred
Schedule & Availability
- Part-time or full-time options based on availability
- Daytime and/or evening shifts
- Some Saturdays may be available
- Long-term reliability and consistency preferred
What We Offer
- Supportive team environment
- Training and clear clinic processes
- Growth opportunities within a multidisciplinary clinic
- Competitive compensation and growth opportunitie
- Casual dress
- Flexible schedule
- Store discount
Apply for This Position
To apply, please email your resume to our HR team. Please include “Front Desk Receptionist Application” in the subject line.
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